Exchange & Returns
We want you to find the best products at UV-Fashions.com. Exchange and Returns are therefore easy at UV-Fashions.
We find the customer experience very important and strive for 100% satisfaction. For that reason we made our return policy easier for our customers.
At UV-Fashions you have the right to withdrawl / cancel or exchange your goods within 30 days after receiving your purchase. This is possible with the included DPD returnlabel. The return costs are always for the account of the customer, unless we have sent you a wrong or damaged article.
The return- and shippingcosts are both £4.95 for most countries outside of The Netherlands. We will settle the returncosts with the shippingcosts, which you have paid for already. In the case of returning one or more articles, we will refund the amount of that /those article(s) to you.
The personalized DPD returnlabel is included on the back of your delivery note. Make sure you use this sticker in case you want to return any of the purchased articles to UV-Fashions.
You are always free to choose other carriers than DPD. Please do send your returns with a track & trace label. The return costs are for the customer, in case you send back the total order with another carrier than DPD, we will not refund you the shippingcosts.
Our return address: UV-Fashions, Fortunaweg 11, 3113AN Schiedam The Netherlands
Returning goods in 3 steps:
Please use the enclosed return label (backside of the delivery note) by DPD for your return.
Stick the return label on your return parcel.
With the following link you can locate your nearest parcelshop: http://www.dpd.co.uk/apps/shopfinder/index.jsp
Drop off your parcel at the DPD point of your choosing, don't forget to bring the bottom half of the deliverynote to the shop. They will need it to sign your receipt.
And you are done! Your parcel will be returned to UV-Fashions, and as soon as it comes in, we will refund your returns.
To keep the order flow transparent, and to keep the stock up-to-date, we ask you to order replacement sizes or other desired products through the site. These are then normally delivered the next within two working days. Your returns are separately processed and treated quickly, giving you quick access to your money.
Make sure you call / e-mail us before you order a new size and / or color. We can provide you with a discount code, which offers you free shipping on your new order. The return costs will be settled on your first order. Articles which are offered for return / exchange should be undamaged and included with original hangtags, stated in original state. If this is not the case, we will charge you compensation costs for the lost of value.
After processing your return in our warehouse, you will receive a credit memo e-mail. You will receive your refund minus the returncosts of £4.95, within 14 days. We refund the same method you have chosen to pay your order the first time.
E-mail us your questions to firstname.lastname@example.org. We will reply as soon as possible. Or call us on + 44(0)2035144075