Frequently asked questions

1. How do i place an order at UV-Fashions

Ordering at UV-Fashions online is easy and safe. Simply browse through the website and pick out any items you like. Choose sizing and colour where necessary. Proceed by clicking on the order button. The checkout process is simple and designed to handle your personal details safely and quickly. You can either choose to checkout as a guest or register and order at the same time. Registering offers many advantages like; quick re-ordering, tracking your orders through your own account and storing preferences in your wishlist. Once payment is completed, you will return to the site and see a confirmation onscreen. You will also receive an order confirmation by email. 

2. What is the delivery time

This is dependent on the country you live in, below are our standards in shipping. 

Netherlands, Belgium, Germany - 1 working day

UK, France, Austria- 2 working days

The rest of Europe - 3/4 working days

3. How can i pay

We try to have the best shopping experience available, so we have selected the most conveniant payment options available. These include; Visa, Mastercard, American Express, Paypal and even some local payment options.

4. Can i also behind afterwards

We currently do not have any payment options that allow this.

5. What if i want to return or exchange something

Of course, returns and exchanges are not a problem with UV-Fashions. In some countries we even support a free returns policy. Please visit our Returns and Exchanges sections to see how it works.

6. I have a complaint, what to do

If you are somehow dissatisfied with our products or organization, please let us know. Your input is important. You can direct your complaint to service@uv-fashions of by simply phoning us at +31(0)102264801. In case of emails, we always strive to answer the same working day.

7. How does UV-Fashions deal with warranty issues

At UV-Fashions we are always looking to improve our customer experience. Warranty is an important part of our customer satisfaction programme. If you have any warranty concerns, requests or cases, please email us at service@uv-fashions.com. Most of the time we will warrant a new product if necessary. In case of emails, we always strive to answer the same working day.